Copyright © 2023 by Lima Bintang. All rights reserved.
Customer Service Officer/Executive (Kemaman)

Customer Service Officer/Executive (Kemaman)

Job Description
  • Receive the booking from the customer/assigned by HOD.
  • Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP.
  • Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.
  • Open job profile, prepare, and monitor invoicing till job complete for submission to billing.
  • Ensure the customer receives the invoice completely.
  • Ensure individual job tasks are being fulfilled in terms of delivery time and cargo safety.
  • Receive customer feedback and discuss with CS HOD a good action plan to improve customer service.
  • Monitor closely all shipments and update related parties until the shipment arrives.
  • Record customer complaints in the relevant folder and come out with a correction action plan to avoid the similar mistake from re-occurrence.
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Copyright © 2023 by Lima Bintang. All rights reserved.
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